Have you ever kicked anyone off of RedWeek?
We have, actually, a few times.
We really believe in community. You may recall, we started out as a strictly do-it-yourself marketplace. Our job was simply to provide a place for timeshare owners to connect with people who were interested in renting or buying their timeshare. The rest was totally between the two of them - we tried not to get in their way.
All is well and good when people are behaving. But, this IS the internet, afterall.
We truly value everyone who participates in our community and absolutely try to avoid removing members at all costs. Our team will always give the benefit of the doubt and take the time to fully understand both sides of any story. But, ultimately, there are a few things that will get someone kicked off of RedWeek, in the best interest of the community-as-a-whole:
- Using nasty language when talking to other members. You wouldn't believe some of the e-mails we have read... usually as responses to members who are unwilling to accept a low-ball offer. We are talking about things most people wouldn't say to their enemies... thrown casually into an e-mail conversation. When this happens, we follow-up with the offending party - maybe they were just having a really bad day? If we are met with the same verbal abuse, or get repeated complaints from other members, they have to go. Sorry, not sorry.
- Otherwise harassing members or our staff. We have had members send low-ball offers - we are talking very low - repeatedly. Day after day. Designed to make our members feel like they have nothing of value, and are simply being greedy for asking to cover their maintenance fees. Not cool. Also, we ask that our members please be polite when talking to the people that work for us, too. They are real people, and deserve respect.
- Advertising something that doesn't really exist. RedWeek isn't a place to post your shill ad - trying to get customers for your other weeks, products, or services. If we find out about bait & switch tactics, you're gone.
- Pretending to be someone you aren't. Your company is being bad-mouthed on the forums, so your idea is to sign up for a fake account to pretend you've had a good experience with the company? Not the best idea. We may not always be able to prove a false identity, but you will be quickly called out by the rest of the community.
That's really it, folks! Just be nice to each other and don't pretend to be someone or have something that you don't, and we will all continue with this little vacation utopia we have built together. Thank you so much to the VAST majority of our members who play by the rules. We love you!
