ANFI Resort - STAY AWAY

I would like to warn everyone that should go visiting any ANFI Resort on their unacceptable policy towards customers that want to withdraw from any contract signed after a visit in the resorts. I had this bad experience with last summer when I visited ANFI Del Mar Resort in Gran Canaria. After the usual visit of the resort I was offered to buy a time sharing that I refused. They insisted in offering me one week for three years and I accepted and signed the contract. Once back in my hotel (after a few hours) I decided to withdraw from my commitment based on the following European regulation: "The Timeshare Directive was adopted in 1994 in order to protect consumer's interests including: Giving purchasers the right to information in a prospectus before signing a contract and requirements for the content of the contract. Once the contract is signed, the consumer has a cooling-off period of at least 10 days, during which he can withdraw from the contract without giving any reason; A ban on advance payments throughout the cooling-off period". I immediately wrote a e-mail notifying my withdrawal and asking for refund of the down payment (950 Euros). Although several e-mails and regular mail have been sent, no reply have ever been sent back to me and NO REFUND has ever been granted. I consider this attitude unacceptable and against the law that protect the customers. I WARN EVERYBODY TO STAY AWAY FROM ANFI GROUP

bernardinop wrote:

I would like to warn everyone that should go visiting any ANFI Resort on their unacceptable policy towards customers that want to withdraw from any contract signed after a visit in the resorts. I had this bad experience with last summer when I visited ANFI Del Mar Resort in Gran Canaria. After the usual visit of the resort I was offered to buy a time sharing that I refused. They insisted in offering me one week for three years and I accepted and signed the contract. Once back in my hotel (after a few hours) I decided to withdraw from my commitment based on the following European regulation: "The Timeshare Directive was adopted in 1994 in order to protect consumer's interests including: Giving purchasers the right to information in a prospectus before signing a contract and requirements for the content of the contract. Once the contract is signed, the consumer has a cooling-off period of at least 10 days, during which he can withdraw from the contract without giving any reason; A ban on advance payments throughout the cooling-off period". I immediately wrote a e-mail notifying my withdrawal and asking for refund of the down payment (950 Euros). Although several e-mails and regular mail have been sent, no reply have ever been sent back to me and NO REFUND has ever been granted. I consider this attitude unacceptable and against the law that protect the customers. I WARN EVERYBODY TO STAY AWAY FROM ANFI GROUP

What you should have done was read your contract in detail .... it should have included the rescission period and how to rescind ..... emails won't do it .... it has to be done in writing and sent to the resort by snail mail. It's the time stamped on the envelope by the post office that counts .... not when the resort receives it.

If there was no rescission clause in your contract then you have a legal standing in a court of law.

I also sent a letter within 10 days of the contract signing. Anyway the EU regulation provide at least 10 days of cooling-off period that I respected (any contract should include this but ANFI did not stated anything like that). ANFI Resort attitude is dismissive and with no care for customer rights.

Perhaps you should get in touch with an attorney.