Vida Vacations & Grand Mayan lies

Thanks to you all. Our friends were with Palace Resorts and got disillusioned when they split into Hard Rock and Palace. They visited a Mayan resort and were talked into "trading in" their Palace and buying Vida. This was 2 years ago. (He doesn't talk about how much). They have been solicited to come back with their free weeks and bring guests. We were invited to come for the marginal price of $300/week. Thanks to all your information - and the posts by Ms. Rose - I have decided to never set foot near the Mayan Resorts. Just too sleazy. I have spent time here as well as Tug2, Pissedconsumer, Complaintsboard, Consumer Affairs, etc. It is too bad that Mayan continues their antics and won't make things right by you all. It's not fair. My friend still can't believe his $399 didn't produce any renters. After reading this thread - he has finally come to his senses......Keep the faith - and keep putting the word out.

Yes John we will, please do the same. Always be truthful.

johni116 wrote:

Thanks to you all. Our friends were with Palace Resorts and got disillusioned when they split into Hard Rock and Palace. They visited a Mayan resort and were talked into "trading in" their Palace and buying Vida. This was 2 years ago. (He doesn't talk about how much). They have been solicited to come back with their free weeks and bring guests. We were invited to come for the marginal price of $300/week. Thanks to all your information - and the posts by Ms. Rose - I have decided to never set foot near the Mayan Resorts. Just too sleazy. I have spent time here as well as Tug2, Pissedconsumer, Complaintsboard, Consumer Affairs, etc. It is too bad that Mayan continues their antics and won't make things right by you all. It's not fair. My friend still can't believe his $399 didn't produce any renters. After reading this thread - he has finally come to his senses......Keep the faith - and keep putting the word out.

Vida Vacations Vidanta Sales Disrespects Their Guests Who Don't Buy

Be prepared for very very RUDE treatment if you don't buy. We spent 5 hours in their sales presentation. It was never very clear to us what exactly it was that they wanted us to buy and how much it would cost. When we finally said to the nice tour guide that we weren't going to buy she summoned over a brutish dimwitted looking guy named Lief who immediately began treating us as the dumbest people he'd ever met. When we finally escaped from Lief we were led off to where we were told that we could collect the gift we'd been promised for attending the 90 minute presentation. Now, in another room, Arnold asks us if we'd take a survey. Sure. He asks how we were treated. We tell him that the tour ladies were very nice but that Lief was extremely rude. With that he calls over Brad and tells him he has to hear this. Brad asks the name of the rude person. We tell him Lief. "Lief," he exclaims. "That guy is causing trouble again."

My wife and I recognize this display as another act. After briefly telling us what an awful person Lief is and how bad Lief is, Brad tells us that he has nothing to do with the unprofessional marketing staff hired by the resort. Then Brad begins his own sells presentation. He tells us that the membership we have in the Unlimited Vacation Club is worthless and garbage, his words. Now he is going to show us something much better than what they showed us upstairs. We're once again presented with a confusing mixture of vacation opportunities. As we question what he is offering us Brad keeps lowering the price of what he's offering. All this time he is acting nice. When he finally realizes that we're not buying what he has he dismisses us quite rudely to "go get your gift."

Our gift by the way was $500 cash in American dollars. So, if you get invited to one of their presentations for a voucher for dinner or some tour. Insist on cash compensation. The ladies who rode back in the van with us hadn't been given any gift at all. They had simply went because they were truly interested in buying another timeshare. They didn't buy because they were as confused as us as to what was being offered. And, of course, when they found out we'd been given $500 cash they were really miffed.

By the way, we are very happy with our membership in the Unlimited Vacation Club. We've used the benefits several times now.

I am posting AGAIN to continue bringing awareness to how Vida Vacations/Vidanta deceived me.

Because I'm still an owner I receive their promo emails. I think that this new partnership with Cirque du Soleil is wonderful for the folks who purchased it as a vacation vehicle. Unfortunately I fell hook, line and sinker for their investment pitch and I am not in a position to use it, so I'm stuck.

Vidanta is obviously attempting to get into the space where Disney, Universal Studios and other premium theme parks exist. And there's little doubt they will achieve it.

So my question is, would Disney ignore their Members having been sold using fraudulent sales practices? Doubtful.

If Vidanta really is the leader they are say they are, how then do they reconcile with situations such as mine? I think it's pretty safe to say that given the overwhelming evidence I have that I was deceived Disney would not support the tactics perpetrated upon me.

So if Vidanta wants to be mentioned in the same breath as Disney can they ignore people like me? Forget about my posts, they are either the next Disney and all that it entails or they're not.

Please properly deal with my situation and reject fraud and deception.

Your call Vidanta.

Christie.

We posted last week about being lied to and Vida has met our verifiable complaint with silence. They can't deny we were lied to because we have proof. So they just hope that nobody will notice this post. Customer Service believes in ignoring problems rather than actually dealing with them.

Ours was their typical bait and switch routine with a side of healthy rental. They don't deny either one was used to induce us to buy because as I say I have proof. They know that going to Mexico and contending the lies is unrealistic. They string out the process so the consumer doesn't realize they've been sold something that's not even close to what you actually get.

The contract is designed that way because they knew before they met us they were going to lie to. If you've seen the YouTube video The Philanthropist and is Mayan Empire you would know that it was a completely organized system to deceive. Just look at the rental list, then google each one of the agents.....they go from bad to worse. Why in the world would they send me this six months after we buy knowing it would be completely useless. It just goes to show they are not to be trusted!!

We understand that they have changed the lies they tell....but they still LIE!! And we will continue to post here and other consumer sites to warn other unsuspecting consumers about Vida's HUGE problem with telling the truth....

Mary M

Unfortunately, we have had competitors or disgruntled ex-employees go online and post similar false remarks about our company in an attempt to damage our reputation for excellence. These allegations are unfounded as many members have indeed exchanged their membership with our real estate partners.

The above is a response from Karen Rose (Vida Customer Service) in this thread to somebody who was posting a story similar to ours about lying Vida reps.. What's unfortunate for Vida is what these people they accuse of spreading misinformation are saying is exactly what happened to us and many others who litter the timeshare forums with their horror stories.

It's true what they say......there is damage being done to their reputation......however, it is being cause by THEIR sales teams. This is yet another example of Vida behaving badly and blaming others for their duplicitous ways. Incredible!!!

Ms. Rose we urge you to reconsider you position.

Deb

I posted here about a month ago.

Short story: Bought a timeshare in Nuevo Vallarta last year. They promised to have a previously owned Shell Vacations timeshare sold in addition they sold us a rental package. Well neither happened.

Longer Story: My recently deceased husband would always handle this kind of stuff, so I was kind of lost on what to do. I told a friend about how I was stuck with this Vida timeshare and they recommended a third party who had a lot of experience in this field. I contacted him and he agreed to help me.

He put in a request to cancel it after I told him how I was lied to. Vida didn't like that and said they would only cancel/refund my contract after:

I told the person I would work with him. Vida didn't want to work with a third party, even though it is my right . So I canceled my agreement with him. They still refused to refund.

Then they said send us a copy of his contract. So I did. Then a Vida lawyer calls me to ask me some stupid questions. Still no refund.

Then they ask how we found this person. I told them I heard about him through a friend who used him. And this person didn't want their name used because their settlement included confidentiality. If Vida knew they spoke they could go after them for the settlement. Karen Rose who has been the voice of Vida during this told me unless I gave the name I would not receive a refund. So Karen told me twice I would get a refund and never delivered. Kind of a theme at Vida.

Vidanta sales conspired with brokers to deceive me and countless others. Ms. Rose constantly refers to Vida's legitimacy so how do they consider deception and out right fraud to be legitimate?

They are shameless!!

Elvira

Here's how Vida Vacations/Vidanta treats consumers who offer them some of their valuable vacation time:

Promise 1) They, along with the broker they introduced me to over the phone promised to resell my Marriott timeshare.

Result: Nothing has happened other then me paying the broker $460.00 to do absolutely nothing. Lie!

Promise 2) Rental income for unused Vida weeks.

Result: Nothing has happened other then me paying the broker $460.00 to do absolutely nothing. Lie!

Promise 3) Trading a studio unit through RCI/SFX would always guarantee me a two bedroom exchange anywhere because Vida weeks are in such high demand.

Result: Almost nothing was available, if wanted to go to Minnesota in January I could, and getting a 2 bedroom was impossible. Lie!

The reason I let my guard down and fell for their lies was the credibility they were able to show convinced me they were on the up-and-up. If you have been there you know, its stunning. Nicklaus Golf, beachfront, gourmet restaurants, pools like no other... on and on. Oh lets not forget Cirque du Soleil they call it a Partnership. Who would go to such lengths to put together a fraud?

I thought I was dealing with people who had integrity and respect for their guests. What I've come to find out is the sales team is as vicious as they come. The fact that they put me on the phone with one of their brokers to validate their rental/resale lies CONSITUTES CONSPIRACY TO COMMIT FRAUD. Just on this fact alone they should put an end to this madness and give me my refund.

Nadine

If you charge it to your credit card call the cr. card company and have them reverse the charges, I did that with American Express, told them the salesman lie and it was all fraud. American Express refund the chg. back to me even

nadinet14 wrote:

You Bet! I may not get a refund but I guarantee brining the story of their dirty tricks to public awareness will cost them at least $8,500. If you've ever been to any of their resorts they have spent soooo much money, it really never occurred to me it was all part of the scam. They are absolute professionals at deception.

Nadine

I have a time share and I rent it out all the time with Redweek.com cost me $30. and it rents in lest than a month, I also rent units from them

Good luck Richard

richard29 wrote:

I have a time share and I rent it out all the time with Redweek.com cost me $30. and it rents in lest than a month, I also rent units from them

Good luck Richard

Unfortunately I didn't use Amex. As far as rental the prices I see here rental just about breaks even on m/f's. That's not why I gave them $8,500, and I only pay m/f if I use it....so why bother for little or no gain.

Vida is just a bunch of nasty lyers and until they make this right I will continue spread the word about their sleazy tactics.

Thanks for responding Richard.

Nadine

Grand Mayan Riviera Maya Timeshare - Scam

During our Thanksgiving break, my wife, my two children, and I planned a vacation through RCI who recommended us to the Grand Mayan Riviera Maya Resort in Playa Del Carmen, Mexico. On our arrival at the resort, at check-in we were directed to a Ms. Dianna who lured us into going for a “90 minute” presentation with incentives such as free meals and tickets for events.

The next day, my wife and I were met by a Ms. Dorothy Duodos who was a sales representative assigned to us by the resort. She was very animated and took us for breakfast at approximately 8:30 AM. She delivered a sales pitch about how the Grand Mayan Vacation Club was not really a timeshare, but rather a real estate investment and that our investment would grow over the years and could build us enough equity to even exchange it for a property or a vacation home, if we considered that in the future. I mentioned to her that we already had a timeshare since 2011 from Pueblo Bonito in Los Cabos, Mexico. She waxed eloquent about how the Grand Vacation Club was ranked higher in the industry and therefore had better exchange purchasing power than my previous timeshare. She, along with her manager, who joined us later, showed us a chart and literature, which indicated that we could easily exchange it for more expensive hotels in Europe and North America.

We were made to sit for more than six hours and each time we declined their offer they would raise the stakes by saying how good this investment would be and that it was a financial investment and we could make money by renting it out. She also mentioned that the plan had a concierge service, which would discount our airfare tickets and extra days at other properties, and also would have tax advantages. When I asked about the maintenance fees, she told us that their management company would take care of it and they would sell our weeks every January and would send us a check of $1800 per week that we sold.

Since this was not just a timeshare, they told me that I could get a tax break because it would be considered another vacation home. We were in a vacation mode and were duped by the high-pitched sales technique and were put under severe emotional duress. While on vacation we had a late night before and also nursed a hangover and had a severe headache. In fact, my wife constantly pleaded to head back to the room because she was feeling pressured and sick, and she requested to have a few days to review the documents. However, Dorothy and her manager kept skillfully persuading me and my wife with more false promises that we would reap a good profit. They even gave an evaluation of the property at $190,000. When we told them that it was too expensive, they asked us for the particulars on our previous timeshare at Pueblo Bonito. They quoted a price of $31,900 and stated that this amount was the value of the property, Pueblo Bonito. They said they would apply said amount to the value of the Grand Mayan timeshare. They told me that their concierge, HSI, would discount airfares and gave us false hopes. We kept telling them we are tired and exhausted. The whole situation in retrospect was surreal and it went to a point where it made us unprofessional, rude, and ill mannered if we suddenly got up and left. We were then taken down to another room where a contract specialist made us sign complex legal documents. They at no point, informed us about a 5-day cooling period in Mexico, which is required by all sales representatives. They did not advise us for legal help for signing such a complex legal document and when we asked them what the contract summarized, they explained what they had mentioned earlier. At no point did we receive drafts or copies, which revealed that the property was valued at $190,000. After adding all the credits, we were supposed to pay $41,000 before December 22nd. We paid approximately $14,000 and later charged the remainder on December 22nd.

Since then, we have been contacting our sales rep, Dorothy, and asking her how we get our weeks into the marketing program. She gave us a phone number, which we called, who then charged us another $400 to become a “platinum member” and said that they would sell each week for $2400. We deposited four weeks, but have not heard anything since. I have sent emails and called them regarding a reservation that I wanted to make for Spain. Their concierge service did not discount any fares, and quoted us prices higher than Travelocity. At this point, I realized, a fraud had been perpetuated on us. There were no replies to my emails or returns of phone calls. When I called there 1-800 number again, they said that they would have somebody call me back. A woman named “Rita Bourges” sent me an email saying that she was assigned to see about my case. I was extremely agitated and wrote her back about how I’ve been duped, and none of their promises were coming to be true. A few days later, I got a call from Dorothy Duodos, who kept telling me that I should not worry and that they would definitely sell my weeks, and I would get what I was told. When I told her that they had made similar promises to other customers and the promises were never kept, she said that I was in a special marketing contract as compared to others. When I told her again that the whole pitch seemed silly, she said that they had a 18-hole golf course, and through which they would book reservations from customers, who would pay $2400 for their reservations. I was very upset, and requested her to speak to my wife, and gave her my wife’s phone number since I was busy at my office. She did not call, but within an hour I received an email from Rita Borges who told me that since I had not as yet received a check from the marketing company to rent out my weeks, she would credit $3,484 for the next 4 maintenance fees. This only means that the promises made by the marketing company about selling my rented weeks, will never materialize and therefore to pacify me, they are offering me this “credit” after which I would be left high and dry contrary to what they had promised me during the sales pitch.

Also, I had received a call from the transfer company about the possibility of me buying back—from them—the Pueblo Bonito timeshare. Grand Mayan Vacations had ‘bought’ it from me for an illusionary sum of $31,900 and then sold it off to this transfer company for $7,500. In the process, they received a 75% tax write off. The transfer company was willing to sell me the same Pueblo Bonito property for $1500. They told me that regardless, I had to pay them $750 to transfer the title over. It is amazing that something, which had a purported value of $31,900, is now being sold back to me for $1500, which questions its original value. As far as I am concerned, it appears that the value of these timeshares varies from person to person, and apparently seems to be random prices they mark on.

I feel this is a huge scam and there is no value to any of these properties, or what the sales representatives have been trying to *** me into. Mexico is a beautiful country but resorts like Mayan ruins the name of there country.

A few things to keep in mind:

1) Try contacting customer service (not the sales people) and tell them that you have posted your experience on a public forum. They might co-operate with you and rescind your contract provided you agree to reverse your posts.

2) If they do not agree to rescind your contract,then learn to live with your purchase. You obviously found something good in the product in order to plop down tens of thousands of dollars for it. That being said, do not goo seeking the "help" of questionable law firms and other third-party supposed "relief" companies that claim they can cancel your contract for you. They are going to charge you thousands of dollars and may not even accomplish what you wanted.

3) You will soon be getting calls from scam operations claiming they can sell or rent your timeshare for scads and scads of money but they will charge a large, upfront fee. They do not have any buyers or renters waiting in the wings. It's all a scam.

4) The sales person during the presentation, might have referred you to a third-party rental company that claims it can rent out your unit each year but you have to pay an initiation fee ($700, or thereabouts). These third-party companies have had relatively little success in finding renters. Therefore, IGWS, stay away from them.

Lance thanks for your response.

Oh I know about upfront fees $700 worth Global golf Connections, SOB's!!

The help I have now is on a contingency basis. I'm very comfortable with him.

Nadine

lancec13 wrote:

A few things to keep in mind:

1) Try contacting customer service (not the sales people) and tell them that you have posted your experience on a public forum. They might co-operate with you and rescind your contract provided you agree to reverse your posts.

2) If they do not agree to rescind your contract,then learn to live with your purchase. You obviously found something good in the product in order to plop down tens of thousands of dollars for it. That being said, do not goo seeking the "help" of questionable law firms and other third-party supposed "relief" companies that claim they can cancel your contract for you. They are going to charge you thousands of dollars and may not even accomplish what you wanted.

3) You will soon be getting calls from scam operations claiming they can sell or rent your timeshare for scads and scads of money but they will charge a large, upfront fee. They do not have any buyers or renters waiting in the wings. It's all a scam.

4) The sales person during the presentation, might have referred you to a third-party rental company that claims it can rent out your unit each year but you have to pay an initiation fee ($700, or thereabouts). These third-party companies have had relatively little success in finding renters. Therefore, IGWS, stay away from them.

We took member update in Nuevo Vallarta last week. The future plans are amazing. The developer is bringing timeshare to a new level. Thank You! However, the sales team there is as sleazy as they get. We've been owners since 2004, started in Mayan Palace then upgraded to Gr Mayan in 2009, then to Gr. Bliss last year always in a 2 bedroom. The first two purchases we were supposed to get rental income. They told me I needed to have the Gr. Mayan with golf that's why the MP didn't rent. So we upgrade to GM. Still no rental. Then last year they don't even bother pitching rental because they knew we were pissed. Truth is we would have upgraded to the GM anyway just for the pool access, so we didn't really care about the rental on the GM. Last year, when we upgraded to the GB we did it because it was supposed to be deeded, which I have since discovered it's not. It's still a lease arrangement. So up to this point we're into it for about $60,000 plus a Marriott we traded in on the GM and got $18,500 credit for that, so all together almost $80,000.

Here's where it gets sleazy, I was complaining about what a pain it was to make reservations for Jan-March on a short notice as I was promised it would be when we upgraded to the GB, and how come my Marriott equity is nowhere on any of the contracts. They fed us a bunch of BS then they say to make it up to us they would give us a FREE UPGRADE TO THE GRAND LUXXE! Turns out it’s more Mayan BS! What they were doing was telling me that the upgrade was $91,000 but we didn't have to pay it... we thought wow that's a lot to upgrade but since it was free we thought great it's about time they do something nice since they've lied every time they've spoken to us. Then the sales rep comes to the table and tells us "it's approved" however we do need pay the taxes. AHHHHHHHHH!!!!!. $17,500.

When you add up all the money we've spent there plus the 17,5k it's almost 100k, which is about what the GL sells for anyway. MAYAN MATH! It was not the loft or spa unit it was Grand Luxxe, period! We've given these people around 80k and this is how they treat us. Absolutely despicable. The developer has given them the best resort in the timeshare world and this is how they sell. Never again.

This is absolutely shameful that Vidanta refuses to recognize my legitimate complaint and forces me to make public my grievance. If I was the party that was being untruthful then they would have a legitimate complaint that what we are doing is extortion. I stand by my story.

These are excerpts from previous posts with Karen Rose Vidanta's PR person:

"as stated in your contract, remember the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals, resale or investment".

"we look forward to helping you both within the legal boundaries of your memberships with us and we remain at their service".

My response:

Ms. Rose, I don't dispute that your contract covers what you state. What I am disputing is how the contract was achieved, something that I've stated in each of my posting but something you refuse or can't address without admitting culpability.

Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. A material misrepresentation is an important untruth. The contract may be set aside on the grounds of fraud. Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. Fraud will invalidate a contract. Thus we contend the contract you mention is invalid.

You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing it’s a benefit that will NEVER be achieved? If I understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. Due to the facts I’ve presented this is the only conclusion one can draw. It’s worth mentioning, this contract has never been used. Although the contract says it’s not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem.

Yes, I am guilty of believing the Vida sales team. And Vida’s position Ms. Rose, is that was a mistake on my part? This entire contract was achieved via lies and deception. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations.

Resort Rentals Mexico was on the list of brokers that came so highly touted by Vida sales, this link will demonstrate my point that I was scammed:http://insidethegate.com/gatehouse/2014/12/virginia-usa-timeshare-news-december-6-2014/

Ms. Rose we urge you to reconsider your position.

Elvira

I would not believe this whole story if it didn’t happen to me. I have posted here telling the story of how Vidanta’s sales people used deception and fraudulent sales tactics to induce me into purchasing something I would have otherwise not purchased. The amount of money they defrauded me out of (8,500+490 broker’s fee). My background is law enforcement and just walking away from what they did to me as well as countless others is just something that’s not in my DNA. Recently, I see that a broker (Resort Rentals Mexico) who is on the list they have been giving to unsuspecting consumers for years was arrested by the FBI for allegedly stealing identities, wire fraud and bank fraud, all multiple counts. http://insidethegate.com/gatehouse/2014/12/virginia-usa-timeshare-news-december-6-2014/

As I said my story is well documented here, I posted on Nov. 19, it was about how they use selling their timeshare as a path for Mexicans to gain US travel visas as well as guaranteed rental and resale. I also posted the rental list and there is Resort Rental Mexico with the top spot.

I am appealing to Vidanta Ownership, Mr. Chavez and his son Ivan who has taken control of Vidanta since the retirement of his father to please end this charade sales has created immediately. It’s clear that this problem has been organized by sales, the list of brokers did not magically get into my contract materials. I did not create this problem, your sales team did and your continued silence in this matter can be viewed only as tacit approval. This is surely not what the Vidanta Brand is trying to communicate. As distasteful as refunding my hard earned money may seem to you, after a review of the facts I am sure you will conclude that it is the just thing to do.

Nadine

Dear Ivan,

As you know I have posted here twice Nov. 19 and Dec. 23. We have attempted to resolve this off line numerous times and have been met with silence. The reason Ms. Rose stated my pleas will be ignored is because I have chosen to use a third party, this Ms. Rose states is "company policy". This is just another example of Vida taking advantage. As in any dispute a consumer has a right to seek counsel from anyone who may add depth of knowledge to their particular situation. Your contract does say I will need an attorney if I choose to fight this in a Mexican court, but you won't allow me to seek assistance otherwise.....absurd. Is this Vida's stated position, to deny consumers their rights?

Ivan if by chance you have not been involved in the decision making on my case up to this point we please ask you to review its facts.

1) Putting me on the phone with one of Brokers on the list your sales people so highly tout. This was done to overcome my reluctance to sign your contract, the brokers validated all the claims of rental demand/income made by the sales rep and his manager.

2) The Broker also guaranteed the resale of my Marriott timeshare through a program in which Mexican citizens who were seeking U.S. travel visa were paying top dollar for such weeks. Owning these weeks would guarantee them approval of said visas, and because mine is in the Orlando area he stated it would be sold in less than 60 days....guaranteed! No I don't have it in writing because I believed I was dealing with a truthful legitimate organization.

Sadly this is a pattern all to familiar when it comes to Vida sales tactics. As you can see I have never used my weeks nor received one dime of rental income and what has recently come to light about one of the listed brokers being indicted on federal fraud charge should only bolster my claim. Although I did not use Resort Rentals, the broker that was put on the phone with me during my presentation was GGC, also another scam operation based on the volume of complaints.

In my posting on Dec. 23 I asked for your intervention and have been met with silence. Are we to accept this as your approval of the duplicitous sales tactics employed by Vida's sales teams?

We anxiously await your reply.

Nadine

We posted last week about being lied to and Vida has met our verifiable complaint with silence. They can't deny we were lied to because we have proof. So they just hope that nobody will notice this post. Customer Service believes in ignoring problems rather that actually dealing with them.

Ours was their typical bait and switch routing with a side of healthy rental. They don't deny either one was used to induce us to buy because as I say I have proof. They know that going to Mexico and contending the lies is unrealistic. They string out the process so the consumer doesn't realize they've been sold something that's not even close to what you actually get until it's too late.

The contract is designed that way because they knew before they met us they were going to lie to. If you've seen the YouTube video The Philanthropist and is Mayan Empire you would know that it was a completely organized system to deceive. Just look at the rental list, then google each one of the agents...they go from bad to worse. Why in the wold would they send me this six months after we buy knowing it would be completely useless. It just gos to show they are not to be trusted!!!

We understand that they have changed the lies they tell..but the still LIE!! And we will continue to post here and other consumer sites to warn unsuspecting consumers about Vida's HUGE problem with telling the truth.

Mary M

Marym1413, If you have proof, you should contact PROFECO. Even if you don't they still may be able to help. Working with Profeco may also be a long drawn out process and may not be successful, but at least you know you are doing something and you don't have to worry that they are scamming you.