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Yes I am quite sure Tephlon Tonya will spin it so it is either the travelers fault or the resorts fault. We should put odds up to see which one she chooses. Even if she takes care of these people and gets them into the resort which they have already paid for, the stress of being away and not being able to get in touch with Tonya I am sure is overwhelming. I feel for this family and hope for the best. Another Tonya travesty.